Privacy Policy
LaMaison HomeCare (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us, request or receive our in-home care services, or use our website. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us, including:
- Contact information — your name, phone number, email address, and mailing address when you complete a form, request a consultation, or contact our care team.
- Health and care information — details about the care needs of you or your loved one (such as conditions, medications, and care preferences) that you choose to share so we can assess and provide appropriate care.
- Service and billing information — information needed to arrange services, schedule visits, and process payment or insurance claims.
- Website usage information — basic technical data (such as IP address, browser type, and pages visited) collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use your information to respond to your inquiries and provide a consultation; assess care needs and deliver safe, personalized in-home care; schedule and coordinate caregivers; communicate with you and authorized family members about care; process payments and handle insurance, Medicaid, or Medicare matters; and comply with legal, regulatory, and quality-of-care obligations.
3. Protected Health Information
Some of the information we handle may constitute protected health information. We treat health-related information as confidential and use or disclose it only as necessary to provide care, as authorized by you, or as permitted or required by applicable law. Where applicable, our handling of protected health information is governed by federal and state privacy laws.
4. How We Share Information
We do not sell your personal information. We may share information only with the caregivers and staff involved in providing your care; family members or representatives you have authorized; service providers who support our operations (such as billing or scheduling) under confidentiality obligations; and government agencies, insurers, or others when required by law or to protect health and safety.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings; disabling them may affect some website features.
7. Your Choices and Rights
You may request to access, correct, or update the personal information we hold about you, and you may opt out of non-essential communications at any time. To make a request, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact LaMaison HomeCare at (470) 615-0565 or caresupport@lamaisonhomecare.com, 3500 Lenox Road NE, Suite 1500, One Alliance Center, Atlanta, GA 30326.